Your Questions Answered – Clearly and Transparently.
We understand you might have questions about your rights, our process, and our unique model. Find straightforward answers below.
How much compensation can I actually receive?
Under EU Regulation 261/2004, you can receive a fixed amount of €250, €400, or €600 per passenger, depending on the flight distance and, for delays, the length of the delay at your final destination. DelayGuru ensures you receive 100% of this amount if your claim is successful.
How can DelayGuru offer its services with zero commission and no cost to me? This sounds too good to be true.
It's simple and transparent. Our business model is built on the expertise of our seasoned aviation lawyers...
What if my claim is unsuccessful? Do I owe DelayGuru anything?
Absolutely nothing. DelayGuru advances all costs and bears 100% of the financial risk...
How long does the claim process take?
The duration can vary greatly depending on the airline's responsiveness...
What kind of flight disruptions are covered?
EU Regulation 261/2004 typically covers long flight delays...
What are "extraordinary circumstances"?
These are events airlines claim are beyond their control...
How is my personal data protected?
DelayGuru is fully committed to GDPR compliance... For complete details, please see our Privacy Policy.
What information do I need to start a claim?
Initially, we just need basic flight details (flight number, date)...